The company was established on April 2, 2002, and has been providing trusted property management services throughout Northern Virginia, Washington, DC, and Maryland ever since.
Our managers hold professional certifications including CMCA® (Certified Manager of Community Associations) and AMS® (Association Management Specialist), demonstrating expertise in community association and property management.
Our property managers typically oversee 8 to 10 communities or properties, depending on the size and age of the portfolio, allowing for attentive and effective residential and commercial property management.
Yes, each community is supported by a full team, including administrative staff, accounting professionals, and maintenance coordination, ensuring reliable and responsive property management support.
Additional services may include large-scale project management, after-hours support, legal coordination, and extensive compliance work, depending on the needs of the community or property.
Yes, we provide full support for capital improvement projects, including vendor coordination, bidding, and project oversight. We also maintain a curated preferred vendor list, with contractors approved by VIVE, along with trusted financial and insurance vendors, giving communities confidence in providers already familiar with their property.
We conduct spring and annual inspections (residential only) to ensure compliance, maintain community standards, and help protect overall property values.
There is no set response time; however, most Board requests are addressed by the next scheduled Board meeting, depending on whether meetings are held monthly or quarterly.
We communicate through email, phone, and a secure online resident portal, with enhanced communication tools available through our CINC (SyncCINC2) property management platform.
CINC (SyncCINC2) features include:
Yes, we provide both staffed office support and 24/7 emergency response. Our office is live-answered Monday through Friday, 8:30 AM to 5:30 PM, and after hours, an emergency call service routes urgent issues directly to an on-call property manager.
We provide a comprehensive and proactive reporting structure, including:
This consistent communication improves transparency, keeps Board members informed, and enhances overall property management efficiency.
Yes, we provide a secure online Board and owner portal through our CINC property management platform.
Yes, all financial reports, work orders, and community documents are accessible through our online property management system.
Yes, residents can make secure online payments through the CINC resident portal.
We utilize CINC (C-I-N-C), an industry-leading property management and accounting software platform, to ensure accurate financial reporting, communication, and operations management.
We obtain three or more competitive bids for major projects to compare scope, pricing, and qualifications, and present all proposals to the Board for review and approval.
Our standard property management agreement is typically a one-year term with automatic renewal, and includes a 60- or 90-day termination clause for both the client and management company.
Yes, contracts may include an annual adjustment of approximately 3%, supporting continued service quality and operational costs.
We follow a structured and proven property management transition process designed to ensure a smooth onboarding experience, typically completed within 30 days. This includes:
We coordinate directly with the current management company and the Board to ensure a secure and complete transfer of all financial records, governing documents, resident information, and maintenance history into our property management systems.
Yes, your property manager will attend all Board meetings, either in person or virtually, based on the Board’s preference.
Yes, we have a dedicated in-house construction and maintenance team of approximately 16 professionals who work closely with our property management team.
They can:
This integrated approach improves efficiency, coordination, and overall service quality.
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